After upgrading from ver. 5.1.x to 5.2.3, we are no longer receiving email notifications when NEW tickets are created. Notifications are still sent to the assigned agent when there are ticket updates. So that works fine, just no notifications for NEW tickets.
I suspect this has to do with the updated logic for ticket notifications in version 5.2.4 (http://docs.whmcs.com/Changelog:WHMCS_V5.2). The new behaviour is problematic for us -- we manage tickets via email only. Is there any way around this, or am I just missing something obvious? :?:
Thanks,
Stephen
I suspect this has to do with the updated logic for ticket notifications in version 5.2.4 (http://docs.whmcs.com/Changelog:WHMCS_V5.2). The new behaviour is problematic for us -- we manage tickets via email only. Is there any way around this, or am I just missing something obvious? :?:
Thanks,
Stephen