We're new to WHMCS and only have a few customers in the system. One of the customers is a month-to-month Web hosting customer. The customer received the initial invoice when the customer account was created but has not received an invoice since then.
But there are no subsequent invoices in the customer's list of invoices.
What am I overlooking?
- I've viewed the customer order (Orders -> [Order Number]) and verified that the Billing Cycle for item is listed as a "Monthly".
- I've viewed the product pricing (Setup -> Pricing/Serivces -> [Service Name] -> Pricing) and verified that the product is configured as a Recurring Payment Type and that the price is set correctly.
- I've verified that the Product appears in the list of the Client's Products/Services (Clients -> [Client Name: Products/Services Table]); that the product Status is "Active"; that the product's billing cycle is shown as "Monthly", and; that the products Next Due Date has pased.
But there are no subsequent invoices in the customer's list of invoices.
What am I overlooking?