Let's say I have main account Bob Jones - and 2 sub accounts, Tom Smith and Harry French.
Whenever I receive a support email from Harry or Tom, the support ticket says it's from Bob Jones and there's no email address visible from the submitter - so how do we know who sent the email and who to reply to (by name)?
I found this thread which is old, but the issue is current for me:
https://forum.whmcs.com/showthread.p...t-Tickets-list
Any update on this capability?
Whenever I receive a support email from Harry or Tom, the support ticket says it's from Bob Jones and there's no email address visible from the submitter - so how do we know who sent the email and who to reply to (by name)?
I found this thread which is old, but the issue is current for me:
https://forum.whmcs.com/showthread.p...t-Tickets-list
Any update on this capability?