Quick Question about Registrars.

Hey guys,
I recently just set up a Hosting company.
We generally get more hosting account purchases than anything else.
But we just got a domain purchase and I'm not sure if its all working yet.
I received an email saying there was insufficient funds.

I'm Using resellerclub. And I logged in to the account thinking I'd need to add funds but it didn't say anything about being in debt or owing anything. So I didn't want to put funds in if I didn't need to. So I thought it would be best if I came here and asked.

The user has paid for the domain and hosting.
and we have received the payment via Paypal.

The status of the domain in ResellerClub says Inactive.
Hope this is enough info

Thanks guys.