I have a whmcs resellerclub account. Today, quite a few domains needed to be renewed, and about half of them renewed, the other half failed due to lack of funds.
I logged into my reseller account and found I had $125 in funds, so added another hundred.
Went to the domains that failed, noted they were maked as pending, clicked retry and it said it would retry in 10 minutes.
Nothing happened, domains are still pending, I have over $200 in funding, plenty of funds for the domains to be renewed.
The only thing I can think of is that whmcs needs to add funds themselves.
i sent an email to domains at whmcs, opened a support ticket, but, no response yet.
Normally I'm rather patient when it comes to tickets, but, this is rather critical as it cripples the renewals and new registrations.
I logged into my reseller account and found I had $125 in funds, so added another hundred.
Went to the domains that failed, noted they were maked as pending, clicked retry and it said it would retry in 10 minutes.
Nothing happened, domains are still pending, I have over $200 in funding, plenty of funds for the domains to be renewed.
The only thing I can think of is that whmcs needs to add funds themselves.
i sent an email to domains at whmcs, opened a support ticket, but, no response yet.
Normally I'm rather patient when it comes to tickets, but, this is rather critical as it cripples the renewals and new registrations.