Hi there,
We have a general contact form and in one instance, the person wrote their email wrong.
So when we reply, they're not getting the emails.
I've been unable to find a way to edit the email address on an opened support ticket.
Is it possible to edit the email address without them having to open a new support ticket?
We have a general contact form and in one instance, the person wrote their email wrong.
So when we reply, they're not getting the emails.
I've been unable to find a way to edit the email address on an opened support ticket.
Is it possible to edit the email address without them having to open a new support ticket?