The way the current support tickets work is that if you ( user) adds to a ticket it will push the ticket to the bottom of the ticket que, ewven if you have forgot something in the initial ticket and then you add this as a reply.
I would like to see a feature added to either allow tickets to be editied until they are replied to by a staff member then editing is locked or to allow any ticket to be adited like these forum posts upto a period of 15 minutes before being locked
I would like to see a feature added to either allow tickets to be editied until they are replied to by a staff member then editing is locked or to allow any ticket to be adited like these forum posts upto a period of 15 minutes before being locked