Greetings!
As I've been watching the forums for a while gathering insight, I wanted to take a few minutes and officially introduce myself to everyone here on the forums.
Since the partnership between cPanel & WHMCS, Myself, along with other members from the cPanel team have been working with WHMCS to get the support queue where it should be. As I look now, it's actually down 1000% from where it was three months ago, but we've still admittedly have a ways to go.
We've also been working with Matt and the rest of the team at WHMCS to learn from each other, as well as bring tools and operational techniques to not only the Support Department, but to WHMCS as well which a bit of should be revealed shortly.
Personally, I've been working in the Web Hosting Industry for many years now. For Web Hosting companies, cPanel, and now working with WHMCS. I'm always happy to help and share information, and in return I'm anxious to learn more from you.
So with this introduction I also extend an open invitation to discuss with me anything you'd like in this post, message me directly either here, or through the WHMCS Support Queue, or the cPanel queue for that matter - good or bad.
Best Regards,
As I've been watching the forums for a while gathering insight, I wanted to take a few minutes and officially introduce myself to everyone here on the forums.
Since the partnership between cPanel & WHMCS, Myself, along with other members from the cPanel team have been working with WHMCS to get the support queue where it should be. As I look now, it's actually down 1000% from where it was three months ago, but we've still admittedly have a ways to go.
We've also been working with Matt and the rest of the team at WHMCS to learn from each other, as well as bring tools and operational techniques to not only the Support Department, but to WHMCS as well which a bit of should be revealed shortly.
Personally, I've been working in the Web Hosting Industry for many years now. For Web Hosting companies, cPanel, and now working with WHMCS. I'm always happy to help and share information, and in return I'm anxious to learn more from you.
So with this introduction I also extend an open invitation to discuss with me anything you'd like in this post, message me directly either here, or through the WHMCS Support Queue, or the cPanel queue for that matter - good or bad.
Best Regards,