Hello guys,
I would like to know if this is possible to add the customer name at the beginning of the ticket body every time when admin reply to a ticket.
For example, when the admin reply
"This has been done"
then the ticket body should get updated with
"Hi {$firstname}
This has been done"
Where {$firstname} should be the customers first name. Any custom hooks or something, anything possible for this ?
I would like to know if this is possible to add the customer name at the beginning of the ticket body every time when admin reply to a ticket.
For example, when the admin reply
"This has been done"
then the ticket body should get updated with
"Hi {$firstname}
This has been done"
Where {$firstname} should be the customers first name. Any custom hooks or something, anything possible for this ?