History:
Open ticket 781993 My problem: FAIL TRANSFER DOMAIN ".ES" TLD ( ONLY TRANSFER)
17/02/2013 15:59
Miguel || Client
Hello, I have one problem with resellerclub module register, I activated the Debug log and I can see that although the information of State (Province) of the customer is filled, this is not sent in the request:
Code:
array
(
[auth-userid] => ******
[auth-password] => *********
[customer-id] => XXXXXX
[email] => cuenta@dominio.com
[name] => Pepito Perez
[company] => N / A
[address-line-1] => XX Avenue. 23
[address-line-2] =>
[city] => Elda
[state] =>
[zipcode] => 03600
[country] => EN
[phone-cc] => 34
[phone] => 123456789
[type] => EsContact
[attr-name1] => es_form_juridica
[attr-value1] => 1
[attr-name2] => es_tipo_identificacion
[attr-value2] => Other Identification
[attr-name3] => es_identificacion
[attr-value3] => 12345678Z
[product-key] => gifts
[posteddata] =>
)
The answer is:
Code:
{"status": "ERROR", "message": "{state \ u003dState is Invalid}"}
Because obviously [state] is empty when customer information is stored "Alicante" is the province concerned.
The data I have changed here to not show actual data but the test was complete with real data.
Any idea?
REPONSE:
17/02/2013 17:02
Stephen || Empleado [/U]
Hello,
The file provided in my response to your ticket #605672 should also resolve this issue.
If you have any further questions or concerns, just let us know.
Regards,
Stephen
WHMCS Customer Support
MY RESPONSE
17/02/2013 19:32
Miguel || Client
Thanks Stephen
The problem with tld ",eu" it´s correct now.
But with the ",es"it´s the same error.... {state=State is Invalid } in debug mode... it´s empty ....
but in client it´s correct.
regards.
REPONSE:
18/02/2013 10:34
Carl || Empleado
Hello,
In the includes/additionaldomainfields.php file, please ensure you have the following:
$additionaldomainfields[".es"][] = array("Name" => "Legal Entity Type", "LangVar" => "estldentitytype", "Type" => "dropdown", "Options" => "1|Natural person or individual,39|Economic Interest Grouping,47|Association,59|Sports Association,68|Trade Association,124|Savings Bank,150|Community Property,152|Condominium,164|Religious Order or Institution,181|Consulate,197|Public Law Association,203|Embassy,229|Municipality,269|Sport s Federation,286|Foundation,365|Mutual Insurance Company,434|Provincial Government Body,436|National Government Body,439|Political Party,476|Trade Union,510|Farm Partnership,524|Public Limited Company / Corporation,525|Sports Public Limited Company,554|Partnership,560|General Partnership,562|Limited Partnership,566|Cooperative,608|Worker-owned Company,612|Limited Liability Company,713|Spanish (company) Branch,717|Temporary Consortium / Joint Venture,744|Worker-owned Limited Company,745|Provincial Government Entity,746|National Government Entity,747|Local Government Entity,877|Others,878|Designation of Origin Regulatory Council,879|Natural Area Management Entity", "Default" => "1|Natural person or individual",);
$additionaldomainfields[".es"][] = array("Name" => "ID Form Type", "LangVar" => "estldidformtype", "Type" => "dropdown", "Options" => "1|DNI or NIF,3|NIE,0|Other ID", "Default" => "0|Other ID",);
$additionaldomainfields[".es"][] = array("Name" => "ID Form Number", "LangVar" => "estldidformnum", "Type" => "text", "Size" => "30", "Default" => "", "Required" => true,);
And then on the domain, please check and ensure you have filled out each option, click on Save Changes, and then register/transfer the domain.
Warm Regards,
Carl
WHMCS Support
MY RESPONSE
18/02/2013 16:33
Miguel || Client
Thanks Carl... but same error... STATE.... :(
regards.
MY RESPONSE
19/02/2013 08:31
Miguel ||Client
I´m sorry, but i have a fews domain in "expiry soon" and need solution.
:(
thanks, regards
RESPONSE
19/02/2013 09:03
Carl || Empleado
Hi Miguel ,
Could you please create temporary login details so we can look into this for you:
- WHMCS Admin URL:
- Username:
- Password:
- FTP URL:
- FTP Username:
- FTP Password:
If you haven't already please include step by step instructions to recreating your issue.
Warm Regards,
Carl
MY RESPONSE ( ONLY TEN MINUTES LATE)
19/02/2013 09:16
Miguel || Cliente
Hi carl, thanks
- WHMCS Admin URL: http://XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX/login.php
- Username: XXXXXXXXXXXXXXXXXX
- Password: XXXXXXXXXXXXXXXXXXXX
- FTP URL: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
- FTP Username: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
- FTP Password: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX X
You can try with XXXXXXXXXXXXXXXXXXX.es domain TRANSFER... ID XXXXXXXX domain
Regards.
RESPONSE (In that time it has been 3 DAYS FROM BLOCKING MY BUSINESS)
20/02/2013 15:31
John || Empleado
Hi Miguel,
Just to keep you updated, I've investigated but have not yet been able to identify the cause of the issue. We're continuing our investigations and will update this ticket when we know more.
Thanks in advance for your patience.
-------
Kind Regards,
John
Support Manager
-------
MY RESPONSE
21/02/2013 00:41
Miguel || Client
Hi
I was running out of time, expire at another registrar domains
regards
Miguel
MY RESPONSE (AGAIN)
21/02/2013 17:18
Miguel|| Client
Hello!
anybody??
Regards.
MY RESPONSE (AGAIN)
21/02/2013 17:36
Miguel || Client
Hi
Now I can not register .ES tld Please. TODAY I need to work at least registration.'s because I have to register domains for my clients.
I await your quickly response.
regards
thanks
REPONSE WHMCS
22/02/2013 16:13
Andrew || Empleado
Hi,
Replying multiple times to your ticket will not get a response quicker, you just delay it.
Please replace the attached files in the includes directory to resolve this.
Regards,
Andrew
Developer
MY RESPONSE.
22/02/2013 17:42
Miguel || Client
Good afternoon, are you arrogant.
This is amazing,, 4 days to "try" to fix a error and you tell me that "speak" a lot? I put a lot of questions?
And threatens me that this may lead to slower support?
If you do not need to work, please leave your job to someone who needs to work.
Also tell your majesty, without intention of offense, the current error is: Required parameter missing: attr-value2
and to your question, yes, I have placed the DNI-NIF in the domain, I have also placed code send me Carl in the includes/additionaldomainfields.php and i have filled out each option, click on Save Changes.
I hope your "fast" response, but please, quiet, no urgency, if you can try to fix it on the day ..... hmm Wednesday, when my clients have their domain expired.
Thanks, Best regards.
signed by the silly, lame and annoying customer.
--------------------------------------------------------------------------------------------------------
Continuous with error at this time.
Hope someone check the WHMCS support, great software and terrible SUPPORT.
Of course not everybody SUPPORT ARE EQUAL. My utmost respect to those who are serious and professional in their work.
Thanks and i´m sorry, it´s very extended.
Open ticket 781993 My problem: FAIL TRANSFER DOMAIN ".ES" TLD ( ONLY TRANSFER)
17/02/2013 15:59
Miguel || Client
Hello, I have one problem with resellerclub module register, I activated the Debug log and I can see that although the information of State (Province) of the customer is filled, this is not sent in the request:
Code:
array
(
[auth-userid] => ******
[auth-password] => *********
[customer-id] => XXXXXX
[email] => cuenta@dominio.com
[name] => Pepito Perez
[company] => N / A
[address-line-1] => XX Avenue. 23
[address-line-2] =>
[city] => Elda
[state] =>
[zipcode] => 03600
[country] => EN
[phone-cc] => 34
[phone] => 123456789
[type] => EsContact
[attr-name1] => es_form_juridica
[attr-value1] => 1
[attr-name2] => es_tipo_identificacion
[attr-value2] => Other Identification
[attr-name3] => es_identificacion
[attr-value3] => 12345678Z
[product-key] => gifts
[posteddata] =>
)
The answer is:
Code:
{"status": "ERROR", "message": "{state \ u003dState is Invalid}"}
Because obviously [state] is empty when customer information is stored "Alicante" is the province concerned.
The data I have changed here to not show actual data but the test was complete with real data.
Any idea?
REPONSE:
17/02/2013 17:02
Stephen || Empleado [/U]
Hello,
The file provided in my response to your ticket #605672 should also resolve this issue.
If you have any further questions or concerns, just let us know.
Regards,
Stephen
WHMCS Customer Support
MY RESPONSE
17/02/2013 19:32
Miguel || Client
Thanks Stephen
The problem with tld ",eu" it´s correct now.
But with the ",es"it´s the same error.... {state=State is Invalid } in debug mode... it´s empty ....
but in client it´s correct.
regards.
REPONSE:
18/02/2013 10:34
Carl || Empleado
Hello,
In the includes/additionaldomainfields.php file, please ensure you have the following:
$additionaldomainfields[".es"][] = array("Name" => "Legal Entity Type", "LangVar" => "estldentitytype", "Type" => "dropdown", "Options" => "1|Natural person or individual,39|Economic Interest Grouping,47|Association,59|Sports Association,68|Trade Association,124|Savings Bank,150|Community Property,152|Condominium,164|Religious Order or Institution,181|Consulate,197|Public Law Association,203|Embassy,229|Municipality,269|Sport s Federation,286|Foundation,365|Mutual Insurance Company,434|Provincial Government Body,436|National Government Body,439|Political Party,476|Trade Union,510|Farm Partnership,524|Public Limited Company / Corporation,525|Sports Public Limited Company,554|Partnership,560|General Partnership,562|Limited Partnership,566|Cooperative,608|Worker-owned Company,612|Limited Liability Company,713|Spanish (company) Branch,717|Temporary Consortium / Joint Venture,744|Worker-owned Limited Company,745|Provincial Government Entity,746|National Government Entity,747|Local Government Entity,877|Others,878|Designation of Origin Regulatory Council,879|Natural Area Management Entity", "Default" => "1|Natural person or individual",);
$additionaldomainfields[".es"][] = array("Name" => "ID Form Type", "LangVar" => "estldidformtype", "Type" => "dropdown", "Options" => "1|DNI or NIF,3|NIE,0|Other ID", "Default" => "0|Other ID",);
$additionaldomainfields[".es"][] = array("Name" => "ID Form Number", "LangVar" => "estldidformnum", "Type" => "text", "Size" => "30", "Default" => "", "Required" => true,);
And then on the domain, please check and ensure you have filled out each option, click on Save Changes, and then register/transfer the domain.
Warm Regards,
Carl
WHMCS Support
MY RESPONSE
18/02/2013 16:33
Miguel || Client
Thanks Carl... but same error... STATE.... :(
regards.
MY RESPONSE
19/02/2013 08:31
Miguel ||Client
I´m sorry, but i have a fews domain in "expiry soon" and need solution.
:(
thanks, regards
RESPONSE
19/02/2013 09:03
Carl || Empleado
Hi Miguel ,
Could you please create temporary login details so we can look into this for you:
- WHMCS Admin URL:
- Username:
- Password:
- FTP URL:
- FTP Username:
- FTP Password:
If you haven't already please include step by step instructions to recreating your issue.
Warm Regards,
Carl
MY RESPONSE ( ONLY TEN MINUTES LATE)
19/02/2013 09:16
Miguel || Cliente
Hi carl, thanks
- WHMCS Admin URL: http://XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX/login.php
- Username: XXXXXXXXXXXXXXXXXX
- Password: XXXXXXXXXXXXXXXXXXXX
- FTP URL: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
- FTP Username: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
- FTP Password: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX X
You can try with XXXXXXXXXXXXXXXXXXX.es domain TRANSFER... ID XXXXXXXX domain
Regards.
RESPONSE (In that time it has been 3 DAYS FROM BLOCKING MY BUSINESS)
20/02/2013 15:31
John || Empleado
Hi Miguel,
Just to keep you updated, I've investigated but have not yet been able to identify the cause of the issue. We're continuing our investigations and will update this ticket when we know more.
Thanks in advance for your patience.
-------
Kind Regards,
John
Support Manager
-------
MY RESPONSE
21/02/2013 00:41
Miguel || Client
Hi
I was running out of time, expire at another registrar domains
regards
Miguel
MY RESPONSE (AGAIN)
21/02/2013 17:18
Miguel|| Client
Hello!
anybody??
Regards.
MY RESPONSE (AGAIN)
21/02/2013 17:36
Miguel || Client
Hi
Now I can not register .ES tld Please. TODAY I need to work at least registration.'s because I have to register domains for my clients.
I await your quickly response.
regards
thanks
REPONSE WHMCS
22/02/2013 16:13
Andrew || Empleado
Hi,
Replying multiple times to your ticket will not get a response quicker, you just delay it.
Please replace the attached files in the includes directory to resolve this.
Regards,
Andrew
Developer
MY RESPONSE.
22/02/2013 17:42
Miguel || Client
Good afternoon, are you arrogant.
This is amazing,, 4 days to "try" to fix a error and you tell me that "speak" a lot? I put a lot of questions?
And threatens me that this may lead to slower support?
If you do not need to work, please leave your job to someone who needs to work.
Also tell your majesty, without intention of offense, the current error is: Required parameter missing: attr-value2
and to your question, yes, I have placed the DNI-NIF in the domain, I have also placed code send me Carl in the includes/additionaldomainfields.php and i have filled out each option, click on Save Changes.
I hope your "fast" response, but please, quiet, no urgency, if you can try to fix it on the day ..... hmm Wednesday, when my clients have their domain expired.
Thanks, Best regards.
signed by the silly, lame and annoying customer.
--------------------------------------------------------------------------------------------------------
Continuous with error at this time.
Hope someone check the WHMCS support, great software and terrible SUPPORT.
Of course not everybody SUPPORT ARE EQUAL. My utmost respect to those who are serious and professional in their work.
Thanks and i´m sorry, it´s very extended.