Many companies ticket systems seem to do the same thing, and it causes a LOT of headaches.
The ticket system should NOT be ordering the ticket based on the last customers reply, but rather it should be based on either the last support tech reply or the first customer reply after a tech reply.
This would avoid tickets being placed at the end of the que each time a customer adds more information to the ticket.
This seems completly obvious to me - but ticketing system designers must be more stupid than me.
The ticket system should NOT be ordering the ticket based on the last customers reply, but rather it should be based on either the last support tech reply or the first customer reply after a tech reply.
This would avoid tickets being placed at the end of the que each time a customer adds more information to the ticket.
This seems completly obvious to me - but ticketing system designers must be more stupid than me.