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Can I install on main and dev site?

March 23, 2014, 2:01 am
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Hi,

Can I install it on my main site and on my development site?
The development site is password protected and is on a sub domain
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Looking for WHMCS & JIRA integration developer

March 23, 2014, 8:14 am
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We use WHMCS for all client facing communication and billing, and use Atlassian JIRA for internal project management on projects. We currently have a few custom fields that we manually paste in hyperlinks to cross-link a WHMCS ticket and Project Management record with the JIRA issue.

This saves a lot of time, but ideally we'd like to have search linking capability in JIRA to pull up and link to WHMCS, and vice versa. Wondering if anyone has experience doing this (please don't respond if you have never integrated WHMCS and JIRA before!). Please contact us at info [at] PolishedGeek.com if you are interested.
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Integrate Olark Live Chat with WHMCS

March 23, 2014, 12:36 pm
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I've posted a quick tutorial on my site that explains integrating Olark live chat with WHMCS. Beyond the basic code it populates the chat users name if they're logged in.

If you're not using Olark, it's pretty nifty as it allows you to use existing IM clients to chat with visitors to your website, so you can use desktop and mobile clients.

Guide here - http://bencollier.net/2014/03/integr...at-with-whmcs/
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theme edit

March 23, 2014, 2:12 pm
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hi all

i have some problems


this is my website http://www.servuswebhosting.nl

now i have a logo called your host that logo is 230 x 29

i want to delete that and want to set a other logo and that logo is bigger then 230 x 29

if i set that logo in my website everything gose down because the logo is to big


is there a fix for this that i can put a bigger img on that spot without changing the complete website


greetings remco kolk
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Ask required questions if a option/tickbox is selected - Charge install per item

March 23, 2014, 2:20 pm
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Hi,

I have some digital downloadable paid products, I sell through WHMCS, for a one off charge.

I offer chargeable install services, for each downloadable product and need information, like there username and password etc..., so that I can install it.

I would like to add a tick box for the product, that either:
Dropdown the field/questions so they can fill it in or add them on the next page.

How would I go about doing this, for set products?



Also I was wondering, if they order 2 or more items, I would like to charge an one off install charge for each item, how would I do that?
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Admin-only knowledge base articles

March 24, 2014, 6:03 am
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Is it possible to restrict access to some KB articles to admins only?

In other words I want to create an internal knowledge base for techs, which clients won't have access to, AS WELL AS a KB for clients.

Thanks.
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Is it possible to have ticket escalation linked to different client SLA?

March 24, 2014, 6:09 am
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Hi,

We have 3 different SLA for client which offer progressively faster response time to tickets.

Is there a way to tailor ticket escalation to specific SLA?
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Database restore from backup (after failed upgrade attempt)

March 24, 2014, 6:50 am
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Hi there,

Last week (20th, 21st March), I attempted to upgrade my WHMCS version from 3.2.16 to the latest version (3.3.5).

Although the upgrade completed successfully, I lost a lot of customization on my WHMCS installation which took several months to complete.

I have since decided to reverse the upgrade and restored my installation to 19th March. Before restoring, I took a backup of the upgraded version so now, I have some data (19th - 22nd March) trapped in that version which I need to urgently move back into the restored version. Invoices which were paid while upgraded version was running are now showing up as unpaid.

Is there any way I can extract this information from the upgraded backed up database and merge with my restored version which is currently running?

Thanks in advance.
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quote to invoice question

March 24, 2014, 8:33 am
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before buying i have a question
i have test the demo and my question is about the quote to invoice conversion
actualy is 50% at the start and 50 at the end
how can i have 30% at the start 30% 2 months after and 40% at the end
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Calendar month invoicing

March 24, 2014, 9:03 am
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We sell some licence products which are due in full each calendar month.

How can I setup invoicing so it automatically is generated at the start of each calendar month regardless of when the product is purchased?

i.e. a product purchased on March 25th worth $20/month would cost $20 in March, then again $20 in April.

the default appears to be an invoice on the 25th of each month.

Thanks.
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Max lenght of Breadcrumb menu/nav bar

March 24, 2014, 9:20 am
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Hi,

Does anyone know what the max length for the Breadcrumb menu/nav bar is?

As I am just doing my template and would like to put it on the same bar as the Login and Register bar (at the top) on the Portal template.
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Portal main menu - display on mouse-over?

March 24, 2014, 10:47 am
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Hi,
Has anyone changed the main menu for the client portal so it doesn't require click to display all menu items, just a mouse-over?

Would appreciate to know how to achieve this please.
many thanks,
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Advance Billing

March 24, 2014, 11:09 am
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Hi Guys

I am trying to setup billing for ADSL customers through WHMCS.

From a provisioning point of view this is fairly easy with a module for provisioning RADIUS accounts and can get this developed fairly easily. The complicated thing is billing for these accounts automatically.

What I need when a customer places an order, is for whmcs to create an invoice for the customer to pay which the monthly fee for the next 2 whole months, so for example if customer orders on 14th March it will generate an invoice which has rental for April and May which customer must pay on order.

I then need WHMCS to automatically generate invoices monthly, so on 1st May it should generate an invoice showing June rental.

Regards
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Custom Product Report

March 24, 2014, 11:22 am
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So I have 30 customers signed up for this custom product. I want to do a database query to pull the Product custom fields from these 30 products. If you could help that would be fantastic, I really need this. Any help would be much appreciated or if someone could point me in the right direction.

Headers for Report would be;

Customer Name Product Name Product Custom Field1.......Product Custom Field10
-------------- ------------- ---------------------- ----------------------

Help from WHMCS Team

I do know you would need to use tblhosting to get the packageID.

The packageID is the id under tblproducts and the relid for tblcustomfields.

You would need a rather complex query to perform what you are doing.

Also, you might look into using the API to get this information as well:

http://docs.whmcs.com/API:Get_Clients_Products

This would pull the custom fields values for the products based on the product ID(pid) and return it in an array.
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"templates_c" does not delete.

March 24, 2014, 1:13 pm
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Sending mail when user disk space / bandwidth exceeds 90%

March 24, 2014, 4:24 pm
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Hello,

on hosting (cpanel example) product page in whmcs we can find out disk space and data transfer usage of certain hositng account.

WHMCS running cronjob. my question is in which file to edit and what to add so an special email template is sent to user notiffying him that his quota is going to be exhaused soon.?

Thank you
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Small mod to notiffy user about exhausting data transfer, disk space

March 24, 2014, 4:28 pm
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Hello,

anone please willing to create small mod which make WHMCS to send an email template when an user account reach 90% of his data transfer or disk space usage?

quoting from: https://mydomain.com/admin/clientsse...rid=471&id=574
Quote:
Disk Usage: 32 MB, Disk Limit: 200 MB, 16% Used :: BW Usage: 108 MB, BW Limit: 2000 MB, 5% Used
(Last Updated: 24/03/2014 00:11)
there is so far only paid mod with recurring payment

thx
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Applying promo code to customer doesn't work

March 24, 2014, 4:31 pm
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I am trying to apply an $8.50 discount to a customer using a promo code.

promo.jpg

On the client's profile, under Products/Services, I selected the promo code under the menu labeled "Promotion Code (Change will not affect price)".

It truly did not affect the price! Price stayed $10. Why does it do that?

Anyway I checked "Auto Recalculate on Save" box under Recurring Amount. However, the recurring amount changes from $10 to $0, instead of to $1.50 as expected.

What am I doing wrong? How do I apply a promo code to a customer?
Attached Images
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Livechat Addon Problems

March 24, 2014, 6:39 pm
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Hello everyone,

I recently purchased the livechat addon and am having some issues.

1. I have put {$livehelpjs} and {$livehelp} inside of the header.tpl of my theme in their respective spots. However when I go to my installation and click the live help button nothing happens?

2. I have put the tracking code on my main pages however it only seems to work and track visitors on the index.php page. The code is exactly the same on all pages and I have it directly after the opening <head> tag. Its strange it only works on the one page.


Any help on these issues would be great,
thanks!
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Cron displaying Invoicing Loop Service ID

March 24, 2014, 8:10 pm
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Hi

I havent noticed it before and it doesn't appear in another install by a friend, when the auto cron runs I have been getting Invoicing Loop Service ID 48 - 1- 6 etc

What is the Invoicing Loop Service?

Thanks

Glenn


Starting
Starting Updating Currency Exchange Rates
- Done
Starting Generating Invoices
Invoicing Loop Service ID 48 - 1 of 6
Invoicing Loop Service ID 47 - 2 of 6
Invoicing Loop Service ID 27 - 3 of 6
Invoicing Loop Service ID 40 - 4 of 6
Invoicing Loop Service ID 26 - 5 of 6
Invoicing Loop Service ID 56 - 6 of 6
- 0 Invoices Created
Starting Applying Late Fees
- Late Invoice Fees added to 0 Invoices
Starting Processing Credit Card Charges
Starting Processing Invoice Reminder Notices
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